Frequently Asked Questions and Answers (FAQs)

(For detailed information on any of these topics please access the relevant subject within the web site)

What are your opening times?

The Practice
We are open Monday to Friday, 8am to 12:30pm and 1:30pm to 6pm.
(We are closed for lunch between 12:30pm and 1:30pm).

Woodside Pharmacy
Tel: 0141 232 2742
Monday to Friday 9am to 6pm.

Treatment Room
Tel: 0141 531 9214
Opens 8:45am to 12:45pm.
(Closed for lunch between 1pm to 2pm).
Monday , Wednesday and Thursday close at 5:15pm.
Tuesday and Friday close at 4:15pm.

How to I register with the Practice?

To register with a Doctor, please either phone the appointment line on 0141 531 9560, or in person at the appointments desk. If you have arranged your appointment by phone please allow extra time so that you can complete your registration details, before you attend, if attending in person you will be offered the first available pre-booked appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.

How do I request a House Call ?

These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0141 531 9560, you must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number. Please help us by requesting any house calls before 10am.

How do I make an appointment?

You can do this by either phoning the appointments line on 0141 531 9560 or in person at the reception desk.

We offer:

  • Pre-booked appointments whereby you can book an appointment up to 4 weeks in advance to see a Doctor.
  • Telephone consultations, you can request a telephone consultation if you prefer the Doctor , to contact you at a specific time to discuss your health concerns.
  • On the day appointments, if you wish to be seen on that day, then you can phone at 8am for a morning appointment, or after 11am for an afternoon appointment.
  • If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be given a time to attend by the receptionists to see a Doctor.

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are late you will only be seen at the discretion of Doctor or Nurse.

Why cant’ I see my Doctor of choice sooner?

This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.

I want to leave a message for my Doctor or the Nurse?

You can do this by dialing the results and enquiry line, leave your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will call you back.

How to I arrange an appointment to see the Nurse?

You can do this either by phoning the appointment line on 0141 531 9560 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.

Do I need an appointment to request medication that is not on repeat? (Special Request)

(Please refer to question further down)
Can I request medication that is not on my repeat list?

Why is the appointment line always busy, as sometimes it can take me a long time to get through?

This is mainly due to the volume of calls that the receptionist is trying to process. This line should only be used for appointment requests but patients and non-patients dial this number for information not related to appointments this makes the line very busy with these unnecessary calls. This is why we are now introducing the auto-attendant phone facility from September 2009,whereby you can select the service you require from the list of options provided. This should reduce the volume of misdirected calls which can further delay the high demand for this service.

What can the nurse see me for?

The nurse can see you for any of these conditions and services.

  • Diabetes
  • Stroke
  • Heart
  • Asthma
  • Chronic Obstructive Airways Disease(Chest problems)
  • Blood Pressure
  • Epilepsy
  • Family Planning
  • Sexual Health
  • Cervical Screening
  • Minor Surgery
  • Vaccinations
  • General lifestyle advice
  • Taking blood samples

How do I arrange vaccinations for my holidays?

Please allow at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advice you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form and you must include your telephone number so the Doctor or Nurse can contact you if they require more information.

How do I request information regarding my vaccinations?

Please request this in writing, and address this to the Practice Nurse, C Wing, Woodside Health Centre Barr Street Glasgow G20 7LR, enclosing a cheque for £10.00 made payable to Dr Love and Partners. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you.

How do I request a Repeat Prescription?

You can do this by:

  • Phoning our voice mail service on: 0141 531 9560.
  • Sending in your request via post with a Self-Addressed envelope.
  • Via fax on: 0141 531 9572
  • In person, and leaving your request in our Prescription mail box.
  • By email request using the pro-forma on this web site.

How long must I wait for my Prescription?

We will have your prescription ready within 24 hours, if requested during the Practice’s opening times, this will be longer if requested on a Friday or when the Practice is closed during Public Holidays.

Can I request medication that is not on my repeat list?

Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further.

How do I get a Medical Certificate/sick-line?

After you have self –certificated using a SC2 form which you can obtain at the Practice,( this is after you have been sick for four days in a row), you must arrange an appointment to see the Doctor, and he/she can discuss this with you at your appointment, please note Medical Certificate’s/sick-line’s, are not classed as an emergency appointment situation. If required your Medical Certificate maybe backdated,please discuss this with your Doctor.

Please note it is a legal requirement that the Doctor see you before issuing you with a Medical Certificate stating the reason why you are unfit.

Are there Breast Feeding & Baby Changing facilities?

Yes, these are located as you enter the Health Centre, to your right, and are next to the Public Toilets.

Where can I obtain HC2 certificate?

(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).

How can I contact the Health Visitor?

You can do this by phoning 0141 531 9216.

How can I contact the District Nurse?

You can do this by phoning 0141 531 9234.

Can I pay for my Doctors private report or letter that I have requested by switch?

No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.

How to I make a complaint?

If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.

How do I access and get to see my Medical Records?

Please place this in writing to the Practice Manager, you will then be contacted to arrange a time to attend to view your Medical Records, please bring at least two forms of identification with you. Please refer to the Access to Medical Records Section for further information.