Comments, Suggestions and Complaints

Please send in any suggestions or comments you may have about the Practice or this website in writing to our Practice Manager Mr John Steel.

If you have a complaint we will acknowledge this, within two working days, and we aim to reply to your complaint within 10 working days.

You may if you prefer make an appointment to see the Practice Manager or for him to call you directly. Please call the appointments line on 0141 531 9560 to arrange this.

If you are complaining on behalf of one of our patient’s we will require a signed letter from that person authorising you to complain on their behalf. This is to ensure that we have their permission to discuss this complaint with you, as this may involve further discussion of their confidential medical records. This ensures that the Practice is not breaching the patient’s rights of confidentiality.

Please do not contact the Practice via e-mail,if your requests are of a clinical nature. We are unable to reply to such requests due to patient confidentiality.

You can also contact your local Citizens Advice Bureau; and you may also contact:

Glasgow Health Board at Divisional Headquarters
Gartnavel Royal Hospital
1055 Great Western Road
Glasgow
G12 0XH
Telephone: 0141 211 3986 or 0141 211 0683.

The Ombudsman office can generally consider complaints only when they have been fully considered. The Ombudsman’s contact details are:-

The Scottish Public Service Ombudsman
Freepost EH641
Edinburgh, EH3 0BR

Telephone 0800 377 7370 or visit their website at Scottish Omudsman.