Appointments :0141 531 9560

Consultation is by appointment:

• Monday 7:00am to 10:30am & 2:20pm to 5:30pm
• Tuesday 7:00am to 10:30am & 2:00pm to 4:00pm
• Wednesday 7:00am to 10:30am & 2:20pm to 5:30pm
• Thursday 8:30am to 10:30am & 2:30pm to 4:30pm
• Friday 7:00am to 10:30am & 2:00pm to 4:00pm
  Please note appointment times will vary during holidays’ and illness
• The Practice closes for Lunch between 12:30pm and 1:30pm.
• The Practice operates on the day appointments whereby if you require a morning appointment for that day please call the surgery after 8am, if you require an afternoon appointment for that day please call the surgery after 11am.
• We also have early morning and afternoon pre-bookable appointments, whereby you can book an appointment to see a GP one month in advance.
• You can also request a telephone consultation, whereby the Doctor will call you at a given time to discuss your medical problem via the telephone if this is more suitable.
• Sometimes you may have to wait longer if you wish to see a specific Doctor within the Practice,(this is especially true when your GP of choice is on holiday or unwell) we do remind patients that there are other Doctors within the Practice who can also see you regarding your medical problem.

Extended Practice Opening Hours

As part of the Governments plans to improve healthcare we are now opening the practice four mornings per week from 7am(see above for start times and days), mainly to see patients who are unable to attend during the day for their appointment. This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. (This is because of the absence of practice nursing / treatment room services and lab service back-up which the Scottish Government has decided not to fund) Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.

If you become unwell after 6pm please call NHS 24 as usual – 08454 24 24 24

Cancelled Appointments

It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

If you are Late

Please attend your appointment on time , if you are late you may not be seen.

Please note appointment times may vary during illness and holidays.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.

Request for GP Letters/Completion of Forms

If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least 5 working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.

The reception staff will advise you of any applicable charges.

Requests for Personal Medical Information by Housing Associations

Housing is closely related to health in many ways. Good housing is vital to good health and improvements in housing have certainly been one of the main causes of improvements in health in Glasgow.

However, limits on resources mean that there is almost always a waiting list for re-housing. It is obvious that there needs to be a system to give priority to re-housing those in greatest need. As part of this process an individual’s health status needs to be considered. This has led to frequent requests for medical information by Housing Associations from patients’ General Medical Practitioners. As there are many different housing organisations within the West of Scotland the requests for information about a single patient can be multiple within a short space of time.

Often patients themselves are perfectly able to provide a description of their medical problems and how these affect their housing needs. This has the advantage that the information is given to the housing organisation in lay terms which should be easily understood by the non-medical staff who assess their relative priority. There should only rarely be a need to approach the GP for a more detailed report. A system like this has been operated very successfully by Glasgow Housing for many years.

The NHS does not fund medical reports by GPs for housing organisations and GPs should charge a fee for such reports, as is done for any other private medical report. GPs have no wish to provide reports where the information can be easily obtained from the individual themselves. Patients should not have to pay for reports to housing organisations when they can, in most cases, provide the necessary information themselves.

The routine request for a medical report for every individual who applies for housing simply adds to the ever increasing burden of paperwork which detracts from the time GPs can spend on their patients.

A more efficient system of self reporting of medical and functional problems by applicants for housing will reduce the administrative burden on the NHS and allow an equally effective prioritisation of housing provision.

Glasgow GPs are therefore advised not to routinely provide Housing Organisations with medical reports.

Information supplied by Glasgow Local Medical Committee.